Restore permanent access
Open the permanent unlock page in Beaduck and select “Restore Purchases.” Make sure the device is signed in to the Apple Account used for the original purchase and is connected to the internet.
豆豆鸭支持
Beaduck Support
Get help using Beaduck or contact us about a technical issue in the app.
Contact support
ohhhgenius@163.com
Include your device model, iOS version, Beaduck version, and the steps that led to the issue. You do not need to send original photos or patterns unless you choose to.
Purchases and restoration
Purchased but still locked
If Apple confirms that the purchase completed but Beaduck remains locked, try restoring purchases first. Contact us using the email above if the issue continues.
Refunds, billing, or payment methods
Apple handles payments, billing, refunds, and Apple Account issues. Visit Apple’s Report a Problem website or contact Apple Support.
Troubleshooting
Before contacting support
- Install the latest available versions of iOS and Beaduck.
- Force quit Beaduck, then open it again.
- Confirm that the device has sufficient storage and that the selected image opens normally.
- If export fails, check photo add permission in iOS Settings.
- For purchase issues, check the App Store connection before restoring purchases.
Local data
Projects stay on your device
Beaduck doesn’t provide accounts or cloud sync. Export any patterns you want to keep before deleting the app, because deletion may also remove projects stored in the app’s private directory.